5jilli Terms and Conditions – Know Your Rights and Responsibilities

1. Eligibility

5jilli is exclusively available to individuals who are at least 21 years old and are physically located within the Republic of the Philippines at the time of registration and play. By accessing 5jilli you represent and warrant that you meet this age requirement and that participating in online gaming is lawful in your jurisdiction.

5jilli reserves the right to request proof of age at any time. Where there is reasonable doubt about a member's age, access to the account and associated funds may be suspended until the matter is resolved to 5jilli's satisfaction. Any winnings accrued by a member who is later found to be under-age will be forfeited.

Members must not be employees, contractors, or immediate family members of 5jilli or any of its affiliate companies. Government officials and individuals whose participation may be restricted under Philippine law are also ineligible.

2. Account Registration

Each person may register one account only. Creating or controlling multiple 5jilli accounts — whether under your own name or another identity — is a serious breach of these terms and may result in immediate account closure, cancellation of all pending bets, and forfeiture of balances.

When registering you must provide:

• Your full legal name exactly as it appears on a government-issued Philippine ID
• A valid mobile number that you own and control
• Your date of birth
• An email address you actively use

Providing false information is a material breach of these terms. 5jilli may close accounts and void balances where it determines that registration details were inaccurate or fraudulent, regardless of when the discrepancy is discovered.

Before processing your first withdrawal, 5jilli will require Know Your Customer (KYC) verification. This typically involves submitting a clear photo of a valid Philippine government-issued ID (PhilSys, passport, driver's licence, or PRC ID) along with a matching selfie. Account features remain available during this process, but the withdrawal function will be enabled only once verification is successfully completed.

3. Account Security

Your 5jilli account password and login credentials are your responsibility. Use a strong, unique password that you do not share with other services. Never share your login details with another person, including family members. 5jilli staff will never ask for your password.

If you suspect your account has been accessed without your permission, change your password immediately and contact 5jilli support. Until you report a breach, 5jilli may treat all activity on your account as authorised by you. While 5jilli employs industry-standard security measures — including SSL encryption — the platform cannot guarantee complete immunity from all external threats, and members accept this residual risk.

Any activity carried out using your login credentials is considered your responsibility unless you have formally notified 5jilli of a security incident.

4. Deposits

All deposits at 5jilli are processed in Philippine Pesos (₱ PHP). Supported channels include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa or Mastercard debit and credit cards. The cashier displays current availability, limits, and processing times for each method.

Minimum deposit amounts are ₱100 for e-wallets and ₱500 for bank transfers and card payments. 5jilli does not charge platform-side fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges.

Only use payment accounts that belong to you. Depositing funds from an account that is not in your registered name may result in a withdrawal hold pending investigation. Deposits made in error cannot always be reversed, and 5jilli is not liable for amounts sent through the wrong channel or to the wrong reference.

5jilli reserves the right to decline or reverse a deposit where there are reasonable grounds to suspect fraud, money laundering, or terms violations. Funds received in such circumstances may be held until the matter is investigated.

5. Withdrawals

Withdrawal requests can be made only after your KYC verification has been completed and approved. Withdrawals are processed to the same payment method used for your most recent deposit where possible, in line with anti-money-laundering best practice.

Standard withdrawal processing times are approximately 5–15 minutes for GCash and Maya, 15–60 minutes for bank transfers, and up to five banking days for Visa or Mastercard. These are estimates and may be affected by system maintenance, bank processing hours, or unusual transaction volumes.

5jilli reserves the right to conduct additional verification checks before processing any withdrawal. This may involve requesting further documentation, particularly where the withdrawal amount is materially higher than the member's typical transaction history, or where promotional funds are involved.

Winnings derived from verified fraudulent activity, system errors, or exploited platform bugs will be voided. Chargebacks or payment disputes raised directly with a bank or e-wallet provider without first contacting 5jilli support will be treated as a breach of these terms and may result in account suspension.

6. Betting Rules

Placing a bet on 5jilli constitutes acceptance of the applicable sports, esports, virtual sports, boxing, or bingo rules in effect at the time the bet is placed. Specific market rules — including settlement procedures, void conditions, and in-play restrictions — are displayed in the relevant section of the 5jilli platform.

Bets are only valid once confirmed and assigned a transaction reference by the 5jilli system. Network errors or incomplete submissions before confirmation do not constitute valid wagers. It is the member's responsibility to verify that any intended bet appears correctly in their bet history.

Where a match, event, or tournament is postponed, cancelled, or abandoned before completion, 5jilli will apply settlement rules appropriate to the specific sport or event type. Pre-match bets on events that do not commence within 48 hours of the original scheduled time will generally be voided and refunded. These rules are detailed in the individual sport or event-specific sections of the 5jilli platform.

5jilli reserves the right to void any bet where it is established that the member had access to privileged information about the outcome prior to placing the wager, or where the odds were clearly published in error. Members should contact support immediately if they notice an obviously incorrect price before placing a bet.

7. Bonuses and Promotions

Bonuses and promotional credits offered by 5jilli are subject to the specific terms published with each promotion. In all cases, the following general conditions apply:

• Bonuses may only be claimed by the registered account holder and are non-transferable.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• Only one welcome or deposit bonus may be active in an account at any given time, unless a promotion explicitly states otherwise.
• Free bets and free spins carry no cash value and cannot be withdrawn directly; only winnings generated from their use are eligible for withdrawal, subject to wagering requirements.
• 5jilli may withdraw, suspend, or modify any promotion at any time without prior notice, provided that changes do not unfairly affect a bonus already in active use.

Any attempt to abuse the 5jilli bonus system — including but not limited to using multiple accounts, coordinating with other members to generate low-risk wagering patterns, or exploiting system errors — will result in the cancellation of all bonus balances and may lead to permanent account closure.

8. Responsible Gaming

5jilli operates on the principle that gaming is a form of entertainment and must never become a financial or personal burden. The platform offers a set of tools to help members stay in control:

• Deposit limits — set a daily, weekly, or monthly cap on how much you can fund your account.
• Self-exclusion — temporarily or permanently restrict access to your account upon request.
• Session reminders — optional notifications to help monitor time spent on the platform.
• Reality checks — periodic on-screen summaries of your session activity.

If you feel that your gaming is no longer within your control, please visit the 5jilli Responsible Gaming page for practical guidance and self-help resources. You may also contact our support team at any time to request a self-exclusion. Self-exclusions take effect immediately and, once active, cannot be lifted for the duration of the exclusion period.

5jilli will never encourage a member to continue gambling after a self-exclusion request, and staff are trained to escalate such cases appropriately. Any deposits made during an active self-exclusion period will be returned in full.

9. Prohibited Conduct

The following are strictly prohibited on 5jilli and will result in account suspension, forfeiture of balances, and potential legal referral where applicable:

• Registering more than one account or assisting another person to do so
• Providing false identity information or documents
• Using stolen or unauthorised payment methods
• Using automated software, bots, scripts, or any other technology to gain an unfair advantage
• Colluding with other members or third parties to manipulate odds or outcomes
• Match-fixing, inside information abuse, or any activity that undermines the integrity of betting markets
• Attempting to launder money or pass funds through the platform for any purpose other than personal entertainment
• Harassing, threatening, or abusing 5jilli staff or other members

5jilli cooperates fully with relevant Philippine authorities, including the AMLC and PAGCOR, in any investigation involving prohibited conduct. Members suspected of serious violations may have their accounts frozen pending investigation without prior notice.

10. Limitation of Liability

5jilli provides its platform on an "as is" and "as available" basis. While we work to maintain continuous, error-free service, we cannot guarantee that the platform will always be available, free from technical errors, or free from interruptions caused by factors outside our reasonable control — including maintenance, natural disasters, telecommunications failures, or third-party service outages.

To the maximum extent permitted by Philippine law, 5jilli shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, without limitation, loss of data, loss of opportunity, or loss of winnings resulting from platform outages or errors — provided 5jilli responds to such issues with reasonable promptness and corrects affected bets where technically feasible.

In cases where a manifest pricing or settlement error occurs, 5jilli reserves the right to correct the error. Members who deliberately exploit obvious errors are in breach of these terms and any related winnings may be cancelled.

11. Privacy and Data Use

5jilli collects and processes personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy. By registering with 5jilli, you consent to the collection and use of your personal data for the purposes described in that policy, including account administration, identity verification, fraud prevention, and regulatory compliance.

5jilli does not sell personal data to third parties for marketing purposes. Data is shared only with vetted service providers necessary for operating the platform — such as payment processors and identity verification services — and with regulatory authorities as required by law.

Full details of how 5jilli handles your data, your rights as a data subject, and how to submit a data correction or deletion request are available in the 5jilli Privacy Policy.

12. Changes to These Terms

5jilli may update or amend these Terms and Conditions at any time. When material changes are made, we will post the updated version on this page and, where practical, notify registered members via the email address or mobile number on their account. The date at the top of this document reflects when the current version was last reviewed.

Continued use of the 5jilli platform after the effective date of any revised terms constitutes acceptance of those changes. If you do not agree with an updated version, you should stop using the platform and contact support to discuss your account closure options. Outstanding verified balances will be returned in accordance with standard withdrawal procedures.